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Step 1: Confirm You’re Talking to a Manufacturer
Verify assembly lines, enclosure finishing, and board sourcing channels. Ensure typical factory deliverables: OEM branding, custom I/O, dual screen, packaging design, BIOS/firmware tweaks; check export track record and CE/RoHS/FCC familiarity.
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Step 2: Define Technical Requirements
Share OS (Windows/Linux/Android), CPU class (e.g., N100/J6412/i3/i5 or RK356x/RK3588), RAM/SSD, I/O (USB/COM/RJ45/cash drawer), display sizes (11.6″/15″/15.6″/17″/21.5″), single/dual screen, and peripherals (MSR, fingerprint, NFC, VFD, scanner), plus environment constraints.
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Step 3: Request a Formal Sample Quotation
Expect model + configuration, sample unit price (higher than bulk), shipping method/ETA, optional upgrades, warranty terms (12–36 months), and after-sales SLA.
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Step 4: Place the Sample Order
Common payment: PayPal for first cooperation, T/T for larger amounts, Alibaba Trade Assurance, Wise. Production starts after payment confirmation.
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Step 5: Production & Quality Inspection
Ask for photos/videos covering display uniformity, touch response, I/O stability, 12–48h aging, thermal checks (fanless), accessories and packing verification.
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Step 6: Delivery & Remote Software Testing (ISV-Led)
The factory preps the environment; your ISV remotely verifies services, drivers, and peripherals. Findings are documented with logs/videos. Iterate BIOS/driver tweaks if needed until pass.
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Step 7: From Sample Approval to Long-Term Cooperation
Hold a roadmap meeting for annual competitive models; lock ODM options (exclusive colorways/I/O, customer display, firmware, packaging); agree supply continuity (CPU longevity, alternates, spare parts), pricing tiers, lead times, and RMA flows.
Recommended factory for OEM/ODM:
MatsudaPOS POS Systems.
They support distributors and wholesalers with OEM branding, I/O customization, variant management, and yearly product updates to keep your channel competitive.